Shipping policy

Where we ship

We ship orders from Łódź (Poland) across Europe and to most countries worldwide. The delivery methods available for your address and their prices are shown at checkout, before you pay.

Delivery methods

  • Poland: DPD courier, DPD Pickup points and lockers, InPost parcel lockers (paczkomaty), ORLEN Paczka lockers.
  • EU and other European countries: DPD courier or a DPD Pickup point; InPost pickup points in some countries.
  • Other countries: international courier delivery.
  • Pickup in Łódź: ul. Piotrkowska 85. We will email you when your order is ready for collection.

Cost

The delivery price depends on the country, the delivery method and the size of the parcel. The exact amount is shown at checkout, before payment. For example, in Poland delivery to an ORLEN Paczka locker costs 12 zł and to an InPost parcel locker 15 zł.

Delivery times

We dispatch orders within 1–3 business days after payment. Estimated transit times:

  • Poland — 1–2 business days;
  • EU countries — 2–6 business days;
  • other countries — 5–15 business days.

During holidays and sale periods carriers may need more time.

Tracking

Once your parcel has been handed over to the carrier, you will receive an email with the tracking number and a tracking link.

Orders outside the EU

Prices in our store include VAT. For deliveries to countries outside the European Union (e.g. the United Kingdom, Switzerland, Norway, the USA), the destination country may charge customs duties, taxes and a carrier fee for customs clearance. If these were not calculated and paid at checkout, they are paid by the recipient.

Receiving your parcel

When you receive the parcel, please check that the packaging is not damaged. If it is, where possible ask the courier to write a damage report and contact us right away — this helps us resolve the matter with the carrier faster. Your rights in case of a complaint do not depend on this.

Questions

Parcel delayed or lost? Email merch@maxkorzh.eu with your order number and we will sort it out with the carrier.

Full terms are set out in the Store Terms and Conditions.